Representative builds across intake, automation, migration, and reporting.

Challenge

Requests arrive in inconsistent formats, key details are missing, and the team spends too much time cleaning inputs before real work can begin.

Approach

Create an intake layer with required fields, validation, employee-specific routing, and status logic so each submission enters the workflow cleanly.

Outcome

Cleaner submissions, faster triage, and less operational drag before processing begins.

Challenge

Critical work is being tracked in Excel, but collaboration, version control, and process ownership are too loose to scale well.

Approach

Move the core data into SharePoint, structure the fields for operational use, then surface the workflow through Power Apps and Power Automate.

Outcome

Less duplicate entry, better collaboration, and a stronger base for automation, filtering, and status-driven process logic.

Challenge

Data exists at several points in the process, but there is no clean path from capture to usable analysis and operations visibility.

Approach

Define the flow from source systems through transformation and normalization into a reporting layer focused on queue health, turnaround, exceptions, and throughput.

Outcome

A measurable process, stronger ops reporting, and a clearer view of where work actually slows down.